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Frequently Asked Questions (FAQs)


How can I know that my rehab / custom wheelchair provider is qualified and credentialed?

American Medical Equipment has Assistive Technology Professionals (ATP’s) on staff who have been certified by the National Registry of Rehabilitation Technology Suppliers (NRRTS) and the Rehabilitation Engineering and Assistive Technology Society of North America (RESNA). These seating and mobility professionals must pass rigorous testing and have several years of experience in the industry. You may obtain further information about RESNA certification from http://www.RESNA.org.

How do I get a wheelchair from American Medical Equipment?

American Medical Equipment works with your physician, nurses and therapists as a rehab team to provide the most appropriate seating and mobility equipment. The process starts with your healthcare provider wheelchair recommendation and initial order/prescription.

What is the overall process of obtaining a custom wheelchair?

Getting complex rehab wheelchairs approved through insurance is a multi-step process. Our trained specialists work with your doctor and/or therapist to tailor the equipment to your needs as prescribed and get it to you in a timely manner. Timeline usually varies depending on the insurance plan requirements for documentation, here are the approximate steps:

1. Home evaluation > 2 weeks
  • Patient’s residence is evaluated for wheelchair accessibility
  • Fitting and measurement
  • Configuration of the wheelchair and related accessories
2. Justification of medical necessity 6-8 weeks
  • Face-to-face evaluation with the ordering provider
  • Physical therapy evaluation
  • Authorization from the insurance plan
3. Customization < 3 weeks
  • Ordering of wheelchair components
  • Building the unit
  • Adjustment to prescribed specifications
4. Delivery / set-up around 1 week

Total: 12-14 weeks

What insurance plans do you accept?

We accept most insurances, including Medicaid, Medicare, Priority Partners, Maryland Physician’s Care, most Maryland Medicaid MCOs, Blue Cross plans, Workmen’s Compensation, Aetna Medicaid, and many others. For specific information about payer sources, contact our office at 410-719-1222.

What is your Delivery area?

American Medical Equipment delivers to Baltimore City and County areas, generally within 20 mile radius from Catonsville, MD. Medical supplies can be drop shipped to any location within the United States. Custom rehab wheelchair services have an extended service area that covers up to a 50 mile radius from Catonsville, MD.

What are rules for repairs and services?

If you received your wheelchair / equipment from another provider, then first, try to get your equipment repaired by the company that provided it. They are the most knowledgeable about your condition and equipment. If they are no longer a viable option, contact us to determine if we can service your equipment. We provide repairs and services for all the equipment provided by American Medical Equipment. Our normal response time for service calls is within 48 hours.

Payment options available?

We accept all major insurances including Medicaid. We also accept all major credit cards, debit cards, cash, and personal checks.

Can I see and test the equipment / wheelchair out before purchase?

Our 7,000 ft medical equipment and supplies showroom and retail store is located at 733 Frederick Rd in Catonsville, MD. You are welcome to visit our showroom. We are open Monday – Friday 8:30 am – 5 pm and Saturday 10 am – 2 pm. You may also call us at 410-719-1222 to make an appointment. Our staff will be happy to spend time with you in the showroom.

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If you have any questions, please call our Customer Care Center at

410-719-1222